Help Centre
FAQ's
Orders
When will my order arrive?
Orders placed before 2pm on a working day are typically fulfilled the same day and delivered within 2 working days via our 48-hour tracked service. You’ll receive a tracking link by email once your order is dispatched. See our Delivery Policy for full details.
Can I change or cancel my order?
Contact us at hello@phreed.com as soon as possible. We’ll do our best to help, but we cannot guarantee changes once an order has been fulfilled.
My order hasn’t arrived — what do I do?
If your order hasn’t arrived within 5 working days of your shipping confirmation, email us at hello@phreed.com with your order number and we’ll investigate.
My order arrived damaged — what do I do?
Contact us at hello@phreed.com within 30 days of receipt. We’ll arrange a replacement or full refund, including return postage.
Returns & Refunds
What is your returns policy?
We accept returns on unopened, unused items in original packaging within 30 days of receipt. A £3.50 return processing fee applies. If your item arrived damaged or not as described, our 30-day money-back guarantee covers you in full with no fee. See our Returns Policy for full details.
How do I start a return?
Email hello@phreed.com with your order number and we’ll guide you through the process. Please do not send items back without contacting us first.
When will I receive my refund?
Refunds are processed within 14 days of us receiving your return, back to your original payment method. Please allow additional time for your bank or card provider to post the refund.
Subscriptions
How do I manage my subscription?
You can manage, pause, skip or cancel your subscription at any time through your account — no need to contact us.
How do I cancel my subscription?
Log in to your account at account.phreed.com, go to Manage Subscription and select Cancel Subscription. No fees, no notice period. If you have any trouble, email us at hello@phreed.com and we’ll cancel it for you immediately.
When will I be charged for my next subscription order?
You’ll receive a reminder email 3 business days before your next renewal. To avoid being charged, make any changes at least 1 business day before your renewal date.
I’ve been charged for an order I didn’t intend to place — what do I do?
Contact us within 7 days of the charge at hello@phreed.com and we’ll do our best to resolve it.
Products
Are PHREED products suitable for me?
Our products are intended for adults aged 18 and over. If you are pregnant, breastfeeding, taking medication or have a medical condition, please consult a healthcare professional before use. Our content is not intended to diagnose, treat, cure or prevent any disease or health condition.
Are your products Halal?
Yes. PHREED products are Halal suitable.
Are your products vegan?
Yes. PHREED products are vegan.
Where are your products made?
PHREED products are made in the UK.
Accounts & Payments
What payment methods do you accept?
We accept Shopify Payments and PayPal.
I’ve forgotten my password — what do I do?
Click “Forgot password” on the login page and follow the instructions. If you’re still having trouble, email us at hello@phreed.com.
Still need help?
We’re a small team and we read every email. Email us at hello@phreed.com and we’ll get back to you within 1–2 working days.